If you've lost or misplaced a device, here are some of the things you can do. Just use the Find My app on another iPhone, iPad, iPod touch, or Mac signed in with the same Apple ID. You can also use the Find My app on a device owned by someone in your Family Sharing group, or sign in to iCloud.com/find to locate your device using a browser.
And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. Note: Some features are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. Your Apple ID is the account you use for all Apple services.
See it on a map
- Open the Find My app.
- Choose the Devices tab.
- Select the device to see its location on the map. If you belong to a Family Sharing group, you can see the devices in your group.
- Choose Directions to open its location in Maps.
If you turned on Offline Finding, you can see your device's location even if it's not connected to a Wi-Fi or cellular network.
Don't see your device? You might not have Find My [device] turned on. If your device is powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple, you also can't see your device's location. Learn how you can still protect your information.
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Play a sound
- Open the Find My app.
- Choose the Devices tab.
- Select your missing device, then choose Play Sound. If your device is offline, it won't play a sound until it connects to a network.
Mark your device as lost
- Open the Find My app and choose the Devices tab.
- Select your missing device.
- Scroll down to Mark As Lost and select Activate.
- Follow the onscreen steps if you want your phone number to display on your missing device, or if you want to enter a custom message asking the finder of your missing device to contact you.
- Select Activate.
What happens if you activate Mark As Lost
Mark as Lost remotely locks your missing iPhone, iPad, iPod touch, or Mac with a passcode, keeping your information secure even if your device goes missing. You can also display a custom message with your phone number on the Lock screen, and keep track of your device's location.
Once Mark as Lost is activated, Apple Pay is disabled, if you have it set up on the device. A confirmation email is sent to the primary email address associated with your Apple ID. When you recover your device, you will need to unlock it with your passcode.
Erase a device
- Make sure you try the steps above to recover your missing device—this can't be undone.
- Open the Find My app and choose the Devices tab.
- Select the device you want to remotely erase.
- Scroll down and choose Erase This Device.
- Select Erase This [device].
If your missing device is covered by AppleCare+ with Theft and Loss, you shouldn't erase your device. Instead, file a claim for your lost or stolen device.
What happens if you erase a device
To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to track it using Find My.
Learn what features are available for your missing device
Make sure that the recovery feature you're trying to use is available for your lost or stolen device:
iPhone, iPad, iPod touch, Apple Watch
- View Location
- Play a Sound
- Lost Mode
- Remote Erase
Mac
- View Location
- Play a Sound
- Lock your Mac
- Remote Erase
If you need more help
- If your device is powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple, you can't see your device's location.
- If you turned on Find My [device] before your device was lost or stolen, learn how to find your missing iPhone, iPad, or iPod touch or Mac. You can also locate your missing Apple Watch or AirPods.
- If you did not turn on Find My [device] before your device was lost or stolen, learn how you can protect your information.
- If you remove a missing device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device. Learn more.
Use the Find My app
Find My combines Find My iPhone and Find My Friends into one app in iOS 13.
Set it up
Set up Find My on your iPhone, iPad, iPod touch, or Mac. You can use it to find your AirPods or Apple Watch, too.
Get started with the appShare locations
Easily locate friends and family members. Share your location with others, and let them share back.
Find your friendsFind devices
With Find My [device] and Location Services turned on, you can locate a lost or missing device.
Locate your deviceHow to use Find My
Use the Find My app in iOS 13 to help locate lost devices and share your location with friends.
Watch the video on YouTubeApple App Find My Friends
Use Find My on iCloud.com
Turn on Activation Lock
Find Apple App Store Purchases
Find My includes Activation Lock, a feature that prevents anyone else from using your iPhone, iPad, iPod touch, Apple Watch, or Mac if it's ever lost or stolen.
Still can't find your device?
Learn what features are available for your missing device
Make sure that the recovery feature you're trying to use is available for your lost or stolen device:
iPhone, iPad, iPod touch, Apple Watch
- View Location
- Play a Sound
- Lost Mode
- Remote Erase
Mac
- View Location
- Play a Sound
- Lock your Mac
- Remote Erase
If you need more help
- If your device is powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple, you can't see your device's location.
- If you turned on Find My [device] before your device was lost or stolen, learn how to find your missing iPhone, iPad, or iPod touch or Mac. You can also locate your missing Apple Watch or AirPods.
- If you did not turn on Find My [device] before your device was lost or stolen, learn how you can protect your information.
- If you remove a missing device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device. Learn more.
Use the Find My app
Find My combines Find My iPhone and Find My Friends into one app in iOS 13.
Set it up
Set up Find My on your iPhone, iPad, iPod touch, or Mac. You can use it to find your AirPods or Apple Watch, too.
Get started with the appShare locations
Easily locate friends and family members. Share your location with others, and let them share back.
Find your friendsFind devices
With Find My [device] and Location Services turned on, you can locate a lost or missing device.
Locate your deviceHow to use Find My
Use the Find My app in iOS 13 to help locate lost devices and share your location with friends.
Watch the video on YouTubeApple App Find My Friends
Use Find My on iCloud.com
Turn on Activation Lock
Find Apple App Store Purchases
Find My includes Activation Lock, a feature that prevents anyone else from using your iPhone, iPad, iPod touch, Apple Watch, or Mac if it's ever lost or stolen.
Still can't find your device?
If you think your iPhone, iPad, iPod touch, Mac, Apple Watch, or AirPods is lost or stolen, these steps might help you find it and protect your data.
